New Association?

[Repair1]

I wonder why nothing has been said about this on here?
http://www.glassbytes.com/newsassociation20051004.htm

[John62]

Hi, if I were you, I wouldn't worry to much for that development, it will turn out to be good (by the way; I do not claim that you are worried). It is about time that manufacturers come together to develop higher standards, instead of every manufacturer having its own standards. It is only some years ago that the manufacturers didn't want to talk with each other. Now they do. WSR has become a very professional business and this move is good and needed because of all the changes that are ahead of us in the industry.

[screenman]

John62
Are my maths right 250,000 repairs = 480 per week over 10 years that really does make me look slow.Still I am having fun.

[John62]

Hi Screenman, your calculations are right, no, your not slow, I'm not working on my own all by myself. In other words, there are technicians, how's that?

[repare-brise]

[Lee]

Everybody is on the "SAFETY, SAFETY, SAFETY" bandwagon. I have a question. Where and when do you tell a customer their windshield is to far gone to be safely repaired? By safety I mean the glass is so pitted or has too many chips that it would be in the interest and safety of your customer to have the glass replaced. I have seen posts here that claim some have done multiple repairs(6 stars, 7 bulls, a couple of combo brakes, and several minor pits). Of course this is on the left side(I might be overstating it here). But when does the safety of the customer come into the equation? I get people that come to us with windshields that look like shower doors and want us to do a repair on it. We refuse telling them they would be better off with a new glass and trying to explain it to them. Needless to say we don't get the job(either repair, we won't do it, or replacement, they go somewhere else for repair). I guess my question is where do you people draw the line on safety? THE SAFETY OF THE CUSTOMER OR THE SAFETY OF YOUR WALLET??????????
Jeff do you have any guidelines on this?????????

[John62]

Easy buddy. The customers' SAFETY is the most important.
What do you gain providing a customer, by making money for an unsafe repair? Exactly; nothing.
Always put the customer first. Whether safety or not.

[Dave M]

Jeff,
For those that do not read Glassbytes, could you post Delta's response to the new association?

[Delta Kits]

Delta Kits Press Release:

Delta Kits does not support the formation of a new association made up solely of windshield repair manufacturers at this time

Eugene, OR (PRWEB) October 5, 2005 -- In response to the October 4, 2005 announcement stating, "some manufacturing members of the windshield repair industry are looking to form an association," Delta Kits, Inc. president, Brent Deines had this to say, "Delta Kits does not support the formation of a new association made up solely of windshield repair manufacturers at this time."

"In my opinion the windshield repair industry is best served by a broad spectrum of individuals and companies with a vested interest in windshield repair, and I feel we already have such an organization in the NWRA (National Windshield Repair Association)," states Deines. Delta Kits is a long time supporter of the NWRA, which is made up of a diverse group including windshield repair equipment manufacturers, glass repair and replacement companies, as well as individual windshield repair technicians.

Deines goes on to say, "Delta Kits is working diligently to raise the standards of windshield repair technicians by acquiring a position on the ROLAGS (Repair of Laminated Automotive Glass Standards) committee to help develop an ANSI standard for windshield repair, by offering free training to all windshield repair technicians, and by promoting ethical business practices to everyone in the windshield repair industry. Delta Kits' primary goal is the betterment of the windshield repair industry as a whole, and an organization that excludes windshield repair technicians cannot be beneficial to windshield repair technicians," said Deines. "I talk to windshield repair technicians every day, and this is not what they want."

Admittedly, Delta Kits does not always see eye to eye with decisions made by the NWRA, but Deines believes that overall the organization has made considerable progress over the years. Deines adds that manufacturing members have been a key factor in the success of the NWRA and feels that a new "manufacturers only" organization will hamper the effectiveness of the NWRA.

After reading the October 5th announcement, Deines felt the need to clarify Delta Kits' position. "I am not opposed to Delta Kits working with fellow windshield repair manufacturers and suppliers, especially those that share the moral and ethical standards of my Christian upbringing, but I cannot support an organization that I believe may create division within the windshield repair industry," Deines said.