state farm repair changes!

[AGSS]

I received this in the mail last night.

June 15, 2006

To: State Farm(r) Offer and Acceptance (O&A) Program Participants in Georgia,
Illinois, and Vermont.

From: Bob Bischoff, Glass Claim Services Manager
State Farm Insurance

Subject: Waiver of Deductible - Repairs
Car Policy Endorsement 6127

Summary:
All glass-only claims occurring on or after July 1, 2006, in your state will be
subject to the terms and provisions provided in the new State Farm(r) Car
Policy, Endorsement 6127.

This means effective July 1, 2006 in your state, State Farm's Car Policy will
provide payment for eligible policyholder windshield repairs if the cost of
repair exceeds the policyholder's deductible. As provided in the O&A
Agreement, State Farm will pay the glass service provider the cost of repair
agreed to in the O&A Agreement, less the policyholder's deductible, and the
glass service provider is to collect the amount of the deductible from our
policyholder.

Details:
* The language that is being eliminated under the Car Policy for windshield
repair is: "If we offer to pay for
repair of damaged windshield glass instead of replacement of the windshield
and you agree to have such repair
made, we will pay the full cost of repairing the windshield glass regardless
of your deductible."
* State Farm continues to value windshield repair as an option, as stated in the
O&A Agreement.
* Lynx Services(r) will continue to dispatch claims and identify the applicable
deductible amount. The Lynx dispatch
fax or communication will have the appropriate deductible amount for any given
repair or replacement.

PLEASE REVIEW: There has been some confusion regarding the waiver of a
deductible when a windshield is repaired on a glass-only claim. With the State
Farm policy changes in Endorsement 6127, deductibles will no longer be waived by
State Farm when a windshield is repaired for a State Farm insured and the glass
service provider will need to collect the deductible from the State Farm
policyholder. There is no policy change affecting windshield replacement. The
O&A Agreement continues to provide that the glass service provider collect the
deductible from the State Farm policyholder on replacements. The O&A Agreement
also now provides that should an O&A participant shop waive a deductible when
replacing a windshield for an insured, it is a violation of the O&A agreement
and grounds for review and removal of that glass service provider from the
program in all states.

[Mike Allen]

One thing I haven't seen yet is what the Policy Holders deductible is for glass repair only claims. If it's $0.00 then that means we still collect whatever it is from State Farm. If it's a $20.00 deductible, then that means I get $20.00 cash in hand(always better than a check in the mail) and still collect the remainder from State Farm.

I think I've been looking at it wrong, personally.

[J.T.Window]

State Farm pays for repair here IF the customer has a zero deductible. I've only had one of these since April when SF stopped paying.