frustration and anger!!!!!

[mrchip]

I have been getting a few ins jobs lately which I am glad to have...but sometimes things happen to make your blood boil..last friday I travelled 25 miles to do a repair for 60.00. when I looked at the chip I noticed that it didn't look right..like somebody tried to fix..and after questioning the lady she admitted that her husband's friend tried to fix with a kit...it was a bullseye about the size of a nickle....the center was filled but a ring all around was left so I said I could drill and fill the ring...she said go ahead..I did..came out great..ring gone..but what was left was impact point and small drill hole were i filled the ring..then she changed demeaner and did't like those 2 spots..her husband came home and did't like them either ...this was in center of windshield on honda Odyssey..this was a great repair..but wanted it perfect..but they signed receipt.. tuesday when I come home was a debit fax from Lynx..customer complained and wanted window replaced.. I was HOT!!! 2hrs out of my day 50 mile round trip for nothing...Oh well!! life goes on..just wanted to vent...Thanks:eusa_wall :eusa_wall

[StarQuest]

mrchip,

Don't get frustrated or discouraged, this is the norm when dealing with the networks. Customer is always right in their eyes regardless of what kind of repair you've done. Your repair could be 99% cosmetically perfect and it still wouldn't matter! Customer is always right!

Last year, I provided over 1,000 network insurance repair claims and had 38 charge-backs. I really can't complain because out of those thousand referrals, 962 were paid for.

If your doing a lot of insurance work, you'll have to deal with situations like this. However, my feelings are very similar to yours...it really sucks when you get back-charged for a accepted repair!

[mrchip]

WoW!!!!!..Starquest..thats a lot of ins work!!!...your right ..I'm not discouraged... I was just venting..thanks for you response

[Jerry Martin]

You will get a few like that. I don't care if you papered their windshield with $100 bills. You are going to get gripers.

[wilz]

amen,amen.

[Nomad]

An amen from me too.

[grouselab]

Hallelujahs!!!!!!!!!

[rescue]

I had a similar situation recently - luckily the job was near another job so all wasn't lost. This particular vehicle had a large bullseye smack dab in the middle of the acute area. When I looked closely, it appeared that someone had tried to fill it. Yes, claimed the woman - her husband "had used one of those kits just to keep it from spreading."

"Sorry, I said. You only get one chance - I can't do anything with it!"

[SGT]

Gary your post was on point.:eusa_clap :eusa_clap :eusa_clap :eusa_clap

Networks, networks, networks!!!! The joys of the almighty referral.

We used to direct bill and sure it can be done, but at what expense..."headaches and aggravation" from having to stay on top of it. Time that could have been better spent getting work and making money.

We finally signed on with the networks not so much for the referrals but to provide the insurance option to our customers and eliminate most of the billing aggravation when dealing with insurance work. We do take the occassional referral FREEBIE though.

We never rely on a referrals as a primary source of income. It's just gravy. Yes, networks surely are not perfect, sometimes comical at best. We have had them try to send us outside of our service area continually and we just tell them no but if the customer would like to be guaranteed our professional service they can come to us. To me it is not worth it for the lousy fifty or sixty bucks for the uncertainty of what you might find when you get there. The networks sometimes do not prequalify damage correctly as well and we have to make sure only to find out the customer had told the network it was too big for repair or the customer thought it was smaller and miss judged the the size.

I love the one's where a customer buys a vehicle and did not realize it had damage on the windshield, they call the network thinking it just happened, we prequalify them as well but a customer does not know what has been repaired and not repaired, go to do the job only to find it was botched repair by some hack who drilled when it was not necessary and still could not get it filled properly.

These problems and others are just part of dealing with the networks and doing business in general. Sure they suck but remember no one has twisted our arms to sign on. We all did that on our own free will and accord. If we do not like it at some point, we should stop dealing with the networks totally or change how you deal with the networks. Use the system to your advantage.

We always try to guide the customer towards the cash job and let them decide if they want to submit it later. Either way we are able to serve the customer based on there needs.

[GlassStarz]

25 miles one way say your car gets 25mpg $3 a gal plus the 20 minutes it will take to get there 20 minutes to do repair and another 20 and $3 to return for a $60 repair? lets not foret the time billing and the fee to submit the bill I pass on jobs that far away unless I have other customers to call on in that area