Hello all,
Would like to hear some of the questions each of you ask when qualifing a repair over the phone.
Thanks in advance,
Tim
Repair Qualifying Questions
Re: Repiar Qual Questions
here is the general breakdown in point form
for a break
size(10c, 25c dollar, 2dollar(we have coins)
age of break,
location,
location of vehicule(garage, outside, ect)
for a crack
same as above plus
cause, impact, unknown(usualy rust)
customers expectations(keeping car, selling car, will they accept that it shows a little, depending on age of crack)
for a scratch
length, cause, window(side, rear, WS, sunroof) depth(does your fingernail catch in it)
Merci
for a break
size(10c, 25c dollar, 2dollar(we have coins)
age of break,
location,
location of vehicule(garage, outside, ect)
for a crack
same as above plus
cause, impact, unknown(usualy rust)
customers expectations(keeping car, selling car, will they accept that it shows a little, depending on age of crack)
for a scratch
length, cause, window(side, rear, WS, sunroof) depth(does your fingernail catch in it)
Merci
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Re: Repair Qualifying Questions
I ask:
Is the chip smaller than a quarter or 50 cent piece?
Is it far enough away from the driver's view so's not to be a problem?
What town are you in?
It helps to keep the first questions few and short. These three old standbys get the conversation started and if they haven't asked the price or just told me to come fix it, I ask them if they'd like a quote. Most people say yes and most seem very appreciative that I offered.
Is the chip smaller than a quarter or 50 cent piece?
Is it far enough away from the driver's view so's not to be a problem?
What town are you in?
It helps to keep the first questions few and short. These three old standbys get the conversation started and if they haven't asked the price or just told me to come fix it, I ask them if they'd like a quote. Most people say yes and most seem very appreciative that I offered.
Re: Repair Qualifying Questions
Thanks Guys!
Anyone else care to share some qualifying questions?
Anyone else care to share some qualifying questions?
Re: Repair Qualifying Questions
Don't ask inch questions.
The general public doesn't know the difference between one foot and one inch.
I ask ...
Are there any cracks longer than your middle finder?
The general public doesn't know the difference between one foot and one inch.
I ask ...
Are there any cracks longer than your middle finder?
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