Repair Qualifying Questions

[Robin Hood]

Hello all,

Would like to hear some of the questions each of you ask when qualifing a repair over the phone.

Thanks in advance,

Tim

[repare-brise]

here is the general breakdown in point form

for a break

size(10c, 25c dollar, 2dollar(we have coins)
age of break,
location,
location of vehicule(garage, outside, ect)

for a crack

same as above plus
cause, impact, unknown(usualy rust)
customers expectations(keeping car, selling car, will they accept that it shows a little, depending on age of crack)

for a scratch

length, cause, window(side, rear, WS, sunroof) depth(does your fingernail catch in it)

Merci

[J.T.Window]

I ask:
Is the chip smaller than a quarter or 50 cent piece?
Is it far enough away from the driver's view so's not to be a problem?
What town are you in?

It helps to keep the first questions few and short. These three old standbys get the conversation started and if they haven't asked the price or just told me to come fix it, I ask them if they'd like a quote. Most people say yes and most seem very appreciative that I offered.

[Robin Hood]

Thanks Guys!

Anyone else care to share some qualifying questions?

[boyd]

Don't ask inch questions.
The general public doesn't know the difference between one foot and one inch.

I ask ...

Are there any cracks longer than your middle finder?