Bad Repairwork

[StarQuest]

V-Glass,

I have to agree with everybody else on this subject. Never use negative tactics against other competitors thinking it will help promote your business. It's really not good business ethics. Just stay focussed with providing the best possible WSR service you can to your customers. Your efforts and professional results will eventually sale itself over your competition if your good. Presenting any negatives to a customer about some previous repair will definately stick in thier mind and often have them wondering why they should even trust your repairs or anybody elses for that matter. Windshield repair isn't always a perfect cosmetic fix and should never be promoted in that way. Our job is to prevent further spreading of a damaged area and save a shield.

I can honestly say I've been required to repair hits on more than a few fleet vehicles during my years where I knew the end results wouldn't look pretty but still gauranteed it against futher spreading. So what happens after providing those repairs? Should I constantly worry about some new guy coming in and tell my fleet managers I'm a hacker (when I'm not) and try to steal my account by simply pulling out one of a hundred good cosmetic repairs? I think not! I'm sure if I was given the chance to look at every one of your past repairs or anybody elses I'd find a few where I could make the same statement. Think about it? Bashing others will only hurt all of us in the WSR industry. Always think positive, talk positive and promote positive through your own service. That's what will work for all of us!

[Talbert]

Got a call from a young lady that said she had a star break. When I got there, I found out that it had been repaired before. Part of the pit resin had fallen out, so I told her I would touch it up for $15 bucks. Enough to cover my time and gas money. I don't know if it was a bad repair or not. I just explained to her that maybe the original repairer did not use pit resin to finish the job. She was happy.

[GlassStarz]

Talbert,
Think about it you live in texas its hottttt during the day then cools glass swells then shrinks then swells then shrinks over and over again its a wonder all pits dont eventualy pop out 8) I get the same thing here from the cold

[Clarity Glass]

V-Glass

your comments are rather disappointing. I am a 5-minute Independent Business Owner. I truly care that my customers are getting a quality repair and I guarantee them for the lifetime of the windshield. In addition, I try to educate and inform my customers about the processes of the repair. By taking the time to do a good repair and informing the customer, I receive referrals from their family, friends, and coworkers on a regular basis. The "5-minute" and "free" banners are an awesome "marketing" tool that directs customers to my business. As repair techs we all know a "pit" can be done in 5 minutes, but anything else is more involved and generally takes 15-30 minutes. As has been stated previously "a tech is only as good as their training." Stop the bashing and continue to take pride in your repairs and separate yourself from those that do less than quality repairs.