What rotten luck!

Post your windshield repair tips, questions, advice! Note there is a sub-forum specifically for business development questions.
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glass tek

Post by glass tek »

I repaired a 6" crack on a 2005 Chevy Z71 last week. The guy had just bought it and was driving it home when he got hit by a rock. The repair looked great. We called his insurance agent (State Farm) and was told to wait until the guy recieved his policy on the new truck, then turn in the invoice. Post dated of course. A couple of days ago the new truck owner called me and said he got hit by another rock. A nice star just below the rear veiw mirror. What luck! Now my question. Should I tack this repair onto the first invoice? Since the repair has not officialy been documented. It would mean less money. Or, should I treat it as a whole different repair? Is there a limit to the amount of times a insurance company will pay for repairs to one windshield?
GlassStarz
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Location: Southern California

Post by GlassStarz »

You could call it a 3 chip and send it as one invoice if the customer says ok? still saving the insurance company money and only counts as one for the customer?
Jeremiahswindshieldrepair

Post by Jeremiahswindshieldrepair »

I would count it as 2 different incidents but date them sufficiently apart and bill and call them in on the appropriate dates. They are both covered and both have an independent damage date that can be billed seperately without ethical considerations.
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